I still remember when I arrived the morning of Joshua Tree tour show in 2017. A guy and his girlfriend followed the venue procedure and arrived at the meeting point around the time they said over the phone. The venue allowed them to be up front, and the "List" people tore into them as we walked to where security asked us to line up, saying "they were there before" them and how dumb they were for not knowing "the way" it's supposed to go at U2 shows. It was so stupid.
I felt bad for the guy and went up to him later to apologize for how those people treated them. He was so appreciative he gave me a hug. I just... ugh, it shouldn't be this hard almost every show!